The Name of the Cleaner

During her second month of nursing school, the professor gave the students a quiz. The last question stumped most people in the class. It read “What is the first name of the woman who cleans the school?”

All the students had seen the cleaning woman several times. She was tall, dark-haired and in her 50s, but how would any of them know her name? Before class ended, one student asked if the last question would count toward their grade.

“Absolutely,” said the professor. “In your careers you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say hello”.

The students never forgotten that lesson. They also learned her name was Dorothy.
Source: reported in “Heart At Work” Editor: Jack Canfield and Jacqueline Miller